The signal is terrible too. DO NOT GO ON A THREE CONTRACT!! I then received an email from MOORCROFT debt collecting company to contact them to resolve the issue.     4. From your Three phone. You can find out more about how to complain to us by reading our Customer Complaints Code. Buy from us 0800 033 8009 Buy from … Tried to sort out my final bill with them and despite being out of contract and receiving text messages from them saying I owe them nothing , they send a bill for 96 pound ! Three is the worst network provider I've ever been with, unfortunately I had to stay with them throughout my contract of 2 years but whenever I had Internet problems (even tho paying for unlimited Internet) the only support I would get from three is to restart my phone and order a new chip, most of the time this didn't work. It does not matter why or how many times you called the customer service, they are never able to sort any problem out and always trying to give your problem to the next colleague until someone just suddenly hang up your call phone.As soon as my contract will end up I will definitely change network.The reception is really bad in certain part of London and for some reason they are always working on the network which means it will not work.It’s a waste of time, patience and it’s not worthy for the money you spend. Almost a year now since their network has been so congested, that every single customer in the UK has to put up with less than 1mbps 4G. Keep browsing if you’re happy with that, or see Three customer service is an utter disgrace , I have spent weeks on hold being passed about , lied to and simply ignored. ThanksBetter you improve to do a genuine business!

I am not able to log in in my3 app for over 2 weeks after they allowed a completely stranger to request for the PAC number (even though I am bound to the company as I am paying monthly for my phone) leaving me without internet for over 1 week. Keep an eye on the purse strings. Honestly do not buy a sim plan or phone from Three, it will stress you out even more trying to get answers. We've tried to make the complaints process as straightforward as possible and we aim to resolve all complaints within 30 days, so get in touch using one of the methods below to register your complaint. Our Business Advice Team is on hand to discuss how we can help your business. Hey Judith, we're extremely disappointed to hear that. If you’re a broadband customer and don’t have a Three mobile, call 0333 338 1003. I have been a client for over 10 years - upgraded my phone back in July and now find myself paying for 2 contracts as their online upgrade site has not transferred my number correctly. Within the next two weeks the person I was in touch with helped me straighten up THEIR mistakes, sent a few emails to different departments etc and reported on the progress. We use cookies (from us and carefully selected partners) on our site.     6. However, if you have been fully satisified with the service you have received then find out how to file a complaint here. Three Business is here to help you and your business. The next letter I received was for a higher amount than before. 28/29 Sir John Rogerson's Quay, Dublin 2. How do I check my allowance? We'd like to help you with this, let us know more in detail on FB or Twitter @ThreeUKSupport page & we'll get to the bottom of this - Salman, We definitely don't want our customers to go through this hassle & we're sorry for any hassle caused to you, Greg. Find out everything you need to know about the latest Huawei and Google announcement. You should start to see a better service soon. The platform simply facilitates the investigation and resolution of your complaint through the Ombudsman so, if you’re unhappy, you may find it easier to contact the Ombudsman directly. 28/29 Sir John Rogerson's Quay, Dublin 2. The Ombudsman is an independent organisation dedicated to sorting out disputes between customers and providers, and Three will be bound by its decision. on the chat function but apart from asking about a 100 security questions none of them could answer why my payment couldn't be taken or why I couldn't log onto my account I set up.

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Vodaphone nearly cost me my credit rating because of there error and they increased the price by over 120% without telling me and wanted to charge me for my PAC code (wanting double the month rental and by increasing it by 120%) - this is very illegal and this is why I went to 3 Three.

Reopening the store: what’s next for retail after Covid-19. *** Standard roaming costs apply. From help choosing the right device to getting it set up, we’re here to help. 2020 has been a transformative year, in ways we could never have imagined back in January. Meet increasing demands and expectations for connectivity with a robust, reliable and secure network. Visit Three Live. It’s my fault not yours! It’s not working out anymore. We’ve included UK and International calls and texts, EU, USA and Canada

We have rang over 5 days now and the customer services are avoiding the problem. Time to close down. I received another few calls from the number and probably another letter or two.

After months of trying to correct an old address they had 4 years ago,wasting hours every morning on "Live Chat" where the staff don't understand you, wrong deliveries to old address despite emails to proof with photo address IDs etc..... ad nauseum... now to add insult to injury, they have started charging the wrong, excessive amount via my monthly direct debit. Chill out with a live stream from our store, straight to you. We’re in the process of updating our whole network to improve our 3G/4G sites and get us ready for the future along with 5g rollout. How much will it cost me to call another country? Absolutely not! I have proof but again they are argumentative and Leary. 2. I spoke to several people (or robots, who knows!) How can I access my account? VAT Registration Number IE6336982T VAT Registration Number IE6336982T Let's get started It’s creepy to say that I have your contact yet to finish. Customer account verification is top priority, hence all the security question is being asked.     3. Personal. ), so their so-called engineers ain't working on them! Here for business. We'd like to change this experience upside down for you, please join us on FB or Twitter @ThreeUKSupport page & we'll point you to the right direction to get this sorted - Salman, Oh no, that doesn't sound the best. Your network is very slow in comparison to you charge! Welcome to Three Bill Pay. Network service checker.

    2. Switch today and get all calls, all texts and All You Can Eat Data for just €12 a month. Customers who are over 18 can request to have the adult content filter removed from their account. How do you explain that ? Avoid. For airtime and sim complaints: Ombudsman contact details: Fax: 0330 440 1615 Phone: 0330 440 1614 Textphone: 0330 440 1600 Online: Ombudsman's website. the worst website and customer service imaginable!Under no circumstances should you enter any contract with 3UK. Their 4G is so bad that I am not even able to order an Uber in central London! Have given up now, ordered another SIM from a different provider, this is just not worth any more of my time.

How do I check my price plan? Three Business is here to help you and your business. **Standard call rates apply. If I could rate this 0 stars I would!! VAT Registration Number IE6336982T VAT Registration Number IE6336982T Let's get started Don't even think about it.The website does not work, the customer service is dire; even if the prospect of roaming (3 at home) seems attractive which it is.I still have an account with 3UK, but am unable to close or change a former account, despite emailing (including full passport details sent as pdf as requested), and also after calling more than 10 times. Worst mobile network ever. Check coverage & network status. Systems are down , all of them except the ones where you can pay a bill or join three, convenient. I contacted them, reported the low speeds and they responded (with a lie I think) that there are works carried out etc and that it should be back to normal soon. I kept getting calls from Three from a number that starts with 0800 that I owe the money etc. Write: Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU For Device Finance complaints: Financial Ombudsman Service contact details: Telephone: 0800 0 234 567 or 0300 123 9 123 (mobile) Email: Avoids these robbers or get ripped off ...come on three sort it out. Get a Call Back. In a way, it has opened the door for us... read more, For retailers, so much has changed in a short period of time from when shops closed their shutters in March to the gradual reopening over the summer. At Three we always want to make sure you have a great experience and we hope that you'll never have reason to complain about our services. I finally got through to someone , but it sounded like he was hanging out of a train whilst escaping a raging barking dog, ridiculous. Can you believe that? We would love to discuss your business needs and answer any questions you may have.      If you’re having issues accessing your account, get in touch. I want to change my price plan,     4. Covid is not a plausible excuse. Hutchison 3G UK Ltd. PO Box 333. Would you like to top up? Manage your account easily with the Three app. I have a question about paying my bill, 4. *** +44 7782 333 500; Lines are open 9am-6pm Monday to Sunday. G2 9AG. I needed to contact Three as my new SIM only contract didn't renew the next month. PO Box 333     3. Soon after that, I received my first letter saying I owed them money and that the contract is still running.

Cancel your contract. Visit Three Store Now, Check out the latest phones, services, and offers with Three Live.     2. You are all so useless. Easy and reliable communications and collaboration among colleagues, customers and suppliers has never been more important to business. We're sorry to know that you were having issues with internet. Their customer service is AWFUL! How do I turn roaming on? Accessibility Team. Note: To make a payment on your account, you'll need to give us a call or use My3. Useful customer service! Check out the latest phones, services, and offers with Three Live.

Three is bringing 5G to more people, more businesses and more places across Ireland than any other network. Give us a shout – we’ll be happy to talk you through your options. 28/29 Sir John Rogerson's Quay, Dublin 2. My bill was higher than I expected. Three helps businesses transition to better ways of working with a suite of connectivity, collaboration, mobility and IoT solutions. Due an upgrade? 28/29 Sir John Rogerson's Quay, Dublin 2. What are SMS shortcodes? How do I make sure I’m not charged when I’m travelling? © 2020 Trustpilot, Inc. All rights reserved. Chill out with a live stream from our store, straight to you. 1. Let’s visit the shop.     3. Get in touch. You should start to see a better service soon. Request a call back below. How to turn adult … Tick here if you're an existing Three customer.

I’d like to know my balance. Being ignored and hung up on is outrageous behavior.

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We'd never want to cause any hassle to our customers and always aim at providing the best customer experience.

For airtime and sim complaints: Ombudsman contact … If you want to leave us, that’s okay, but we’ll need to have one more quick chat before you go. The Ombudsman is an independent organisation dedicated to sorting out disputes between customers and providers, and Three will be bound by its decision. What are shortcodes? If your complaint still isn't resolved after contacting us using the above methods, you can ask the Ombudsman to look at your case for free. Our presenters can show you everything you need to know. Live chat is open 8am - 11pm Monday to Friday 9am - 11pm Saturday and Sunday.

I've written several emails to their customer care and they just ignore them.