Cet article énumère les problèmes les plus courants auxquels doivent faire face certains propriétaires de la Ring Video Doorbell Pro ainsi que des liens vers des solutions. Has it worked OK before or is this a new installation?

Can you see if "Ring setup" is listed in the phone's WiFi list of available networks?

It does not have a rechargeable battery, so it is hardwired to receive power from your Ethernet connection. PS Even 30s didn't help me with my doorbell, it reset but did't work.

I recommend reaching out to our support team, at 800-656-1918, as they can provide more in depth troubleshooting steps for this concern. Follow the below steps to hard reset the Ring Doorbell Take out the device from the mounting, use the Torx 15 screwdriver to unscrew the doorbell.

Support eventually said my Ring Pro was defective and to order a replacement. I don't see the MAC address of the doorbell showing up in Circle. If you go into the routers settings, there should be a place to disable the 5 GHz.

I recommend charging the battery, and then attempting a new setup from scratch while inside close to the router. Non-réception occasionnelle des notifications, Échec de connexion de Ring et des événements de mouvements, La Vidéo en Direct met plus de quelques secondes pour se connecter.

Suzanne Davies Bonjour voisin, le chat est disponible du lundi au vendredi de 8h à 20h CET. My wifi router failed so i had to get a new one but i am reseting the network but it always tries to find my failed wifi router. Remarque : même si votre source d'alimentation fournit 16 volts CA ou plus, la résistance de vos câbles – souvent en raison de la longueur ou de l'ancienneté des câbles – peut empêcher votre Ring Video Doorbell Pro d'être suffisamment alimentée pour fonctionner. I do have power at the doorbell.

Its wired up according to the directions.

You need to wait for a …

Worked for me and believe me i called the support they were very nice but made me go to best buy for a replacement so i did.

When you say that it is not "seen" by your phone, do you mean by the "Ring" app or by the phone's WiFi? I don’t have a problem anymore. After you log in go to ADVANCED tab then Advanced Setup and from drop down menu click on Wireless Settings. Si vous rencontrez l'un des problèmes ci-dessus, vous expérimentez peut-être une faible puissance de signal. One thing you need to keep in mind while resetting your Ring Doorbell is that when Ring device is removed from Ring App it will delete all the video recording from your mobile phones.

It depends on your router not your ring. What did you do to make it connect? It took me 3 tries and hours with ring technical support. My ring stopped connecting to the router after working for 5 months.

Thats it. Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro. pour en savoir plus sur la résolution des problèmes d'alimentation insuffisante. The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds. Unplug while setting up.

I have the doorbell connected to a 24v transformer. Pour vérifier la tension de votre Ring Pro, ouvrez l'application Ring, sélectionnez votre Ring Video Doorbell Pro, puis appuyez sur Intégrité de l'appareil. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell 2 … Tap on Reconnect to Wifi or Change Wifi Network. Eventually worked when I stayed close to the bell with the front door open and typed in the router password there. Votre Ring Video Doorbell Pro nécessite une source d'alimentation fournissant au moins 16 V CA. 3.

Votre Ring Video Doorbell Pro nécessite une source d'alimentation fournissant au moins 16 V CA. But after talking to support, very friendly, they will send me a new one at no cost. David 1. Select the device (camera, doorbell, etc.)

My wifi router failed so i had to get a new one but i am reseting the network but it always tries to find my failed wifi router, Re: Ring video doorbell 2 wifi not reseting. If still having an issue, take the ring and walk out to the curb outside your house at least 10-20 feet. Looking at the installation guide it seems as though it needs a 24V AC. I had a good deal of trouble too after we installed a new router. Caryn Baker. Resetting a Ring Video Doorbell 2 to its factory default state will erase all its saved settings and preferences. Pour obtenir des informations mises à jour et des ressources d'assistance supplémentaires, veuillez visiter notre page réponse au COVID-19. But when second one stopped working i was sure that dorbell wasnt an issue… I hope this was helpful.

I provided with a link but the comment was marked as spam then so you'll have to Google it yourself. Cliquez ici pour plus d'informations sur la raison pour laquelle votre sonnette Ring peut s'être déconnectée. In a way to do hard reset Ring Doorbell 2, you have to hold down black button for at least 15 seconds. jenny.magnes. Ring recommends WPA2 Wi-Fi security. The time you should hold it pressed is 30 seconds according to Ring's manual (not 15).

Now, start the device and see whether it enters the Setup Mode. So people won’t spen as much time as I’d do trying to get the doorbell to connect to the router. We use 2 phones.

I tried to conect my ring doorbell several times, it was not asking for the wifi password, i held down the orange button for 15 seconds to hard reset the bell, it asked for password and connected in seconds, i hope this will prevent someone from feeling the 3 hours of frustration i felt. Finally escalated to a higher level of help.

Pour vérifier la tension de votre Ring Pro, ouvrez l'application Ring, sélectionnez votre Ring Video Doorbell Pro, puis appuyez sur Intégrité de l'appareil. Le voyant à l'avant de votre Ring Video Doorbell Pro brille d'un blanc faible, Lorsque vous appuyez sur le bouton de votre Ring, elle émet un son, Vous ne recevez aucune notification dans l'application Ring, L'application Ring ne montre aucun événement capturé.

The Ring Doorbell Pro is different from Ring Doorbell or Ring Doorbell 2. mine can find other wifi accept the one I use even put in said and password for hidden not sure how to change channel this should be able to find like my phone and I pad, 06/05/2018 by

2. Then I decided to turn on the Disney Circle and that’s when I lost my Ring Doorbell Pro connection. I had to disable the 5 GHz part of my network and use the 2.4 GHz only. Re: Ring Video Doorbell 2 not connecting to WiFi network Sorry to hear that @RoGoBros . It was not until I saw this post that made me think to turn it off and when I did, I went through a reset and it works. Once complete, a new setup should allow for successful connection to your new network. Use the supplied screwdriver..small screw very difficult to remove to get the case off. 15VA (0.625A) supply. Instruction to move bell closer to router impractical when bell already installed. Perte fréquente de la connexion à votre réseau Wi-Fi, S'éteint fréquemment (le voyant blanc à l'avant s'éteint), La Ring Video Doorbell Pro fonctionne très bien pendant quelques événements, puis arrête de fonctionner. I recommend reaching out to our support team, at 800-656-1918, as they can provide more in depth troubleshooting steps for this concern. If it fails to do so, you should perform a hard reset. Si vous rencontrez l'un des problèmes ci-dessus, il se peut que votre Ring Video Doorbell Pro soit déconnectée de votre réseau Wi-Fi. The light going around in circles is all it ever does. If the light still doesn't start spinning when you push the orange button, try performing a hard reset. Accessibility.

An electronic doorbell with video playback and two-way talk. Hi @Zaighumaslam!

Now, here’s your issue – it worked for a time but suddenly stopped working. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting then re start the setup process all over again.

Then try again, it works like a charm.

Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch.

If this concern persists, please reset your Ring device by holding the setup button for 20 seconds. @blacknyght127. This should reboot your Ring Doorbell and …

It goes black after about 20s so I guess they added another 10s to be sure.

To perform the factory reset, open the Ring app and tap on the Ring Doorbell 2 from the list of available devices. Ring Video Doorbell 2 not connecting to WiFi network, Re: Ring Video Doorbell 2 not connecting to WiFi network, It was working perfect, no new hardware installation in home network and all of a sudden it disconnected and not able to connect anymore.

I, too, have Disney Circle and am having trouble getting my Ring doorbell connected. © 2020 iFixit — Licensed under Creative Commons — Privacy — Press and hold the orange button on the back of the doorbell for 20 seconds, you will see the light on front of doorbell flashing which means the device is restarting. Olle Sundblad, I don’t have an orange bottom on the ring 2, Call the customer service for ring they will help you figure out why it's not login in. Olle Sundblad. We removed it from the doorbell wiring and put it on charge. Remove the doorbell's faceplate then press and hold the reset button on the front of the camera for 15 seconds .

Essayez de redémarrer votre routeur et de la reconnecter à votre réseau Wi-Fi.